Help your professional to enhance your Oliva experience
At Oliva, we want to give you the best possible mental wellbeing support or coaching experience. To achieve this, we kindly ask for your consent to process the data from 1-to-1 sessions between you and your professional. It means they can spend less time taking notes—and more time focussing on you. This data can also help us ensure you have a customised experience on our platform and receive the best support throughout your journey.
Consent to session summaries
By allowing our request, you are consenting to the processing of your session data for the following purposes:
- Transcription: converting the audio from your session into a text transcript, with each speaker distinctly identified.
- Summaries: generating a structured summary of your session from the transcript. This helps your professional to craft clinical notes.
- Quality assurance: reviewing session transcripts to ensure that our professionals consistently deliver a high-quality service that’s tailored to your needs. Please note that any handwritten notes taken by your professional may still be accessed by their supervisor even if session summaries are turned off. This is because they may be required for the purpose of supervising care.
- Personal development: producing an overview of key points and learnings from the session to be shared privately with you. This will allow for you to review agreed tasks and exercises, and reflect on pivotal discussion points between sessions.
The value of your consent
Your consent of data processing allows for the following:
- Enhanced support: your professional can fully immerse themselves in your sessions, since they can depend on automated, structured summaries to craft clinical notes later.
- Improved experience: you can focus on your session without the need to take notes as the summaries will be available in your account after each session.
Thank you for supporting your professional, investing in your own mental health, and enhancing the Oliva experience for everyone.
Your privacy matters to us
Your data will be handled with utmost care, ensuring security and confidentiality at all times. Only your professional, their supervisor, and the Oliva care team can access it for the purpose of supervising care.
Consent to service improvement
By allowing our request, you are consenting to the processing of your session data and the data provided through the AI chat function for the following purposes:
- Customised resources: providing you with tailored articles and materials based on the information in the session summaries.
- AI training: using the data provided to the chatbot to improve the AI system.
The value of your consent
Your consent of data processing allows for the following:
- Personal growth: using data processing, we’ll develop new features that give you valuable insights from each session—enriching your ongoing wellbeing journey with Oliva.
- Continuous improvement: we can improve the quality of services provided to you by constantly evaluating sessions.
Thank you for supporting your professional, investing in your own mental health, and enhancing the Oliva experience for everyone.
Your privacy matters to us
Your data will be handled with utmost care, ensuring security and confidentiality at all times. Your professional, their supervisor, and the Oliva care team can access it for the purpose of supervising care.
Members of the Oliva product team may also have access to the data for service improvement. Your data will be pseudonymised, meaning Oliva will not have access to your name, but a numerical identifier that will allow us to make any required changes based on your profile data. This data will not be shared outside Oliva.
If you choose not to consent
You can choose not to consent to your data being processed for these purposes by not allowing our request when prompted. You can continue engaging in 1-to-1 sessions, and your data will not be further processed.
How to change your preferences
To edit your data processing settings, log into your Oliva account, go to your profile, and scroll down to the Permissions section. These settings can be changed at any time.